Privacy Policy

Last Updated: July 2024

At RC Comforts ("we", "our", or "us"), we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our website (https://rccomforts.com) or stay at our resort.

1. Information We Collect

We may collect the following information:

Personal Identifiers: Name, email, phone number, passport details (for foreign guests)
Booking Details: Check-in/out dates, room preferences, special requests
Payment Information: Credit card details (processed securely via PCI-compliant gateways)
Technical Data: IP address, browser type, device information via cookies
Usage Data: Pages visited, booking funnel behavior

2. How We Use Your Information

Process reservations and manage your stay
Personalize your experience with room preferences
Send booking confirmations and pre-arrival emails
Improve our services through analytics (Google Analytics)
Comply with legal requirements (e.g., guest registration laws in Karnataka)

3. Data Sharing & Disclosure

We only share data when necessary:

Service Providers: Payment processors, email service (Mailchimp), property management systems
Legal Compliance: When required by Indian law enforcement
Business Transfers: In case of merger/acquisition

We never sell guest data to third parties.

4. Data Security

We implement measures including:

SSL encryption on our website
Secure storage of physical registration records
Limited employee access to sensitive data
Regular security audits

5. Your Rights

Under Indian IT Act and GDPR (for EU guests), you may:

Access your personal data we hold
Request correction of inaccurate information
Withdraw consent for marketing communications
Request deletion (subject to legal retention requirements)

To exercise these rights, contact our Data Protection Officer at privacy@rccomforts.com.

6. Cookies & Tracking

We use:

Essential Cookies: For booking functionality
Analytics Cookies: Google Analytics (anonymized data)
Marketing Cookies: Only with your consent

Manage preferences via our Cookie Banner.

7. Policy Updates

We may update this policy periodically. Significant changes will be notified via email or website notice.

8. Contact Us

For privacy concerns:

Data Protection Officer
RC Comforts
Belur Rd, opposite Pai Kalyana Mantapa
Chikkamagaluru, Karnataka 577101
Email: privacy@rccomforts.com
Phone: +91 8088693067