Refund & Cancellation Policy

Last Updated: July 2024

1. Room Reservations

1.1 Standard Bookings

• 7+ days before check-in: Full refund (minus 2% payment processing fee)
• 3-6 days before check-in: 50% refund or full credit for future stay (valid 1 year)
• Within 48 hours: No refund unless room is rebooked (then 80% refund)

1.2 Non-Refundable Rates

• No cash refunds (100% forfeiture)
• Date changes allowed with 72hr notice (₹2000 change fee + rate difference)

1.3 Peak Season (Dec-Jan, Apr-May)

• 14+ days before: 75% refund
• 7-13 days before: 30% refund
• Within 7 days: No refund (full credit voucher issued)

2. Spa & Activity Bookings

• 24+ hours notice: Full refund
• 4-24 hours notice: 50% refund or rescheduling
• No-show: Full charge
• Medical emergencies (with documentation): Full credit voucher

3. Special Packages

3.1 Wedding/Event Packages

• 30+ days before: 80% refund
• 15-29 days before: 50% refund
• Within 14 days: No refund (case-by-case review)
• ₹25,000 non-refundable deposit applies to all event bookings

3.2 Honeymoon Packages

• 14+ days before: Full refund
• 7-13 days before: 50% refund + complimentary rescheduling
• Within 7 days: 30% refund or full credit voucher with spa upgrade

4. Refund Processing

4.1 Timeline

1. Request submitted via email to refunds@rccomforts.com
2. Confirmation within 24 business hours
3. Approval/denial within 3 business days
4. Refund processed in 5-10 business days after approval
5. Bank processing may take additional 3-5 days

4.2 Methods

• Credit Cards: 5-7 business days
• Bank Transfers: 7-10 business days (Indian accounts only)
• UPI: 24-48 hours (Indian guests only)

5. Special Circumstances

5.1 Force Majeure

For natural disasters, political unrest, or pandemics:

• Full credit voucher (valid 18 months)
• Option to transfer booking to another party
• Cash refunds only if mandated by government order

5.2 Resort-Initiated Cancellations

• Full refund + 15% discount on future booking
• Complimentary room upgrade if available

6. Non-Refundable Items

• Gift certificates/vouchers
• Special request fees (flowers, decorations)
• Third-party service charges (tours, transportation)

Contact

RC Comforts Guest Relations
Belur Rd, opposite Pai Kalyana Mantapa
Chikkamagaluru, Karnataka 577101
Email: refunds@rccomforts.com
Phone: +91 8088693067 (9AM-6PM IST, Mon-Sat)